Privacy Policy
Effective Date: [January 1, 2026]
Last Updated: [October 5, 2026]
Encore Edge Voice, operated by Jennifer Osborne (“Encore Edge Voice,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.encoreedgevoice.com, contact us, book a service, attend voice lessons or audition-preparation coaching, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
Name, email address, phone number, mailing address, and other contact information
Student name, age or date of birth, and parent or legal guardian information when lessons are booked for a minor
Appointment preferences, availability, lesson type, and scheduling details
Information submitted through contact, booking, audition-preparation, intake, or consent forms
Musical background, performance experience, audition details, repertoire, goals, and other information voluntarily shared to help us personalize voice lessons or coaching
Communications you send to us by email, website form, text message, phone, or social media
Payment and transaction details, though payment-card information is generally collected and processed by our third-party payment processor rather than stored directly by Encore Edge Voice
Information about how you use our website, which may include device type, browser type, IP address, pages viewed, referring website, and general usage information collected through cookies or similar technologies
We collect only information that is reasonably necessary to provide and improve our services, manage bookings, communicate with students and families, and operate our business. The Federal Trade Commission advises businesses to collect only needed information, secure it appropriately, and dispose of it securely when no longer needed.
How We Use Information
We may use personal information to:
Respond to inquiries and provide requested information
Schedule, confirm, reschedule, and manage lessons, audition coaching, and other services
Tailor instruction and coaching to a student’s stated goals, experience, audition requirements, and learning needs
Send appointment confirmations, reminders, policy notices, invoices, receipts, and service-related communications
Process payments and maintain business records
Communicate with parents or legal guardians regarding minor students
Improve our website, services, booking experience, and customer support
Protect the security and integrity of our website, records, and services
Comply with legal obligations and enforce our policies
We may also send occasional updates about services, scheduling availability, events, or other Encore Edge Voice news when permitted by law. You may opt out of promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Information From Minors
Encore Edge Voice offers voice lessons and audition coaching to students of different ages, including minors. When a student is under 18, a parent or legal guardian must provide required contact information and consent to the student’s participation in services.
We do not knowingly collect personal information from children under 13 without parental consent. If you believe that a child has provided personal information without appropriate parental or guardian permission, please contact us so we can review and address the matter. Federal children’s-privacy rules generally require verifiable parental consent before a website or online service collects personal information from children under 13, unless a limited exception applies.
How We Share Information
We do not sell your personal information.
We may share personal information only as reasonably necessary with trusted service providers that help us operate our business, such as:
Website-hosting and website-management providers
Online scheduling and appointment-booking platforms
Payment processors
Email, communication, and customer-support services
Cloud storage, document-management, and business-administration tools
Analytics or website-performance providers, if used
These providers may receive information only as needed to perform services on our behalf or to support their platform functionality. We may also disclose information if required by law, legal process, or a valid government request; to protect the rights, safety, and property of Encore Edge Voice, our students, or others; or in connection with a business transfer, reorganization, or sale.
Email Marketing and Communications
With your consent or as otherwise permitted by law, Encore Edge Voice may use your name and email address to send marketing and promotional communications, including studio news, lesson availability, audition-preparation opportunities, workshops, special offers, events, and other services that may be relevant to you.
You may opt out of marketing emails at any time by clicking the “unsubscribe” link in the footer of a marketing email or by contacting us at jen@encoreedgevoice.com. Opting out of marketing emails will not stop important non-promotional messages, including appointment confirmations, lesson reminders, payment receipts, scheduling updates, policy notices, or direct responses to your inquiries.
Encore Edge Voice may use third-party email service providers to create, send, and measure the performance of our emails. These providers may process limited information, such as your name, email address, email-delivery status, whether an email was opened, and whether links within an email were clicked. We use this information to improve the relevance, timing, and effectiveness of our communications.
Cookies and Website Analytics
Our website may use cookies, pixels, or similar technologies to remember preferences, understand website traffic, improve functionality, and measure the effectiveness of website content or marketing efforts.
You can usually adjust your browser settings to refuse or delete cookies. Please note that disabling cookies may affect certain website features or functionality. If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss. However, no website, online booking system, email platform, or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business or legal record-retention needs.
You may also:
Opt out of promotional emails by selecting the unsubscribe link in the message
Update scheduling or intake information by contacting us or using the options available through your booking confirmation
Request that we correct inaccurate contact or student information
Ask questions about our privacy practices
Connecticut privacy law may give certain Connecticut residents rights regarding their personal data, including rights to access, correct, delete, obtain a portable copy of certain information, and opt out of certain processing where applicable. A business’s obligations depend on its activities and the data it processes; Connecticut’s privacy law also requires covered businesses to use reasonable safeguards and to provide a clear notice explaining data practices and available privacy-rights requests.
To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request. If we deny a request, you may contact us to request a review of that decision.
Third-Party Links
Our website may link to third-party websites, scheduling platforms, social media channels, payment services, or other external resources. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the website or services after an updated policy is posted means you accept the revised policy.
Contact Us
If you have questions, concerns, or privacy requests, please contact:
Encore Edge Voice
Jennifer Osborne
Email: jen@encoreedgevoice.com
Phone: 860.416.5175